Resources for Student Workers

1. Make customer service your first priority.
2. Answer patron questions to the best of your ability.  If you are unsure of an answer, DO NOT HESITATE to call a professional staff member.
3. A Library Student Ambassador nametag will be provided, and should be worn during your shifts.  Nametags are stored on the bulletin board behind the Library Service Desk.  Please tell your supervisor what name you prefer.
4. Dress: torn/soiled clothing and revealing articles of clothing are discouraged.  In most cases, if you would wear it to class, you can wear it to work.  However, clothing with overt political statements/endorsements of candidates or policies from any party should not be worn at the desk.  This includes shirts, hats, and other accessories.
5. Please avoid eating meals or messy snacks at the Library Service Desk.  (Covered beverages are allowed.)
6. If a friend comes up to chat, talk briefly and remind them that you are working.  At no time should friends be in the work area, or distracting you from your duties.
7. Evaluations will be done at least once each academic year.

The SUNY Broome Community College Library adheres to the New York State Code in matters of the privacy of patron information:

NY CLS CPLR § 4509 (2001) § 4509.  Library records

Library records, which contain names or other personally identifying details regarding the users of a public, free association, school, college and university libraries and library systems of the state, including but not limited to the records related to the circulation of library materials, computer database searches, interlibrary loan transactions, reference queries, requests for photocopies of library materials, title reserve requests, or the use of audio-visual materials, films or records, shall be confidential and shall not be disclosed except that such records may be disclosed to the extent necessary for the proper operation of such library and shall be disclosed upon request or consent of the user or pursuant to subpoena, court order or where otherwise required by statute.

(TL:DR - don't tell anyone about a patron's library use)