Whether traveling abroad or working at home, businesspeople routinely face challenges when it comes to understanding the culture of others. When misunderstandings occur, relationships suffer. The good news is that cultivating cultural intelligence is a skill that can be learned, and Brooks Peterson tells you how. Packed with dozens of engaging stories, case examples and humorous contemporary catoons,Culture Intelligence is the perfect antidote for overcoming cross-cultural differences, improving workplace communication, building solid business relationships and contributing positively to your organization's bottem line. More than 15,000 people have used the Peterson Cultural Style Indicator. Here, Dr. Peterson defines what cultural intelligence is and explores the skills and characteristics required to work effectively with international clients, customers and business partners--or inside any team, department or organization with a rich mix of cultural perspectives. Using a set of twenty business-oriented dimensions, the author helps you examine your own cultural style and determine that of others in six vital areas: management, strategy, planning, personnel, commucation and reasoning. The crowning piece is a powerful set of key action steps for increasing your own cultural intelligence.
"A fascinating and important book about understanding cross-culturalism. Lively, well-written, incisive, and fun to read." - Robert Whiting, Pulitzer Prize nominee and bestselling author of Tokyo Underworld In this pioneering book, Joseph Shaules presents exciting new research from cultural psychology and neuroscience. It sheds light on the hidden influence of culture on the unconscious mind, and helps people get more out of their intercultural journeys. The Intercultural Mind presents new perspectives on important questions such as: What is culture shock, and how does it affect us? Why are we blind to our own cultural conditioning? Can cultural differences be measured? What does it mean to have an international mindset? Illustrated with a wealth of examples and memorable stories, The Intercultural Mind is a fascinating look at how intercultural experiences can transform the geography of our minds.
Living, working and studying in intercultural and international contexts is ever more relevant to a broad range of individuals including educators, social scientists and professionals. As education and work become increasingly international, every student and professional at some point is likely to feel the need to explore and discuss concepts of culture and identity in order to be prepared for intercultural encounters in the globalised workplace. Understanding Intercultural Interactionencourages readers to abandon the notion that culture is something static that we possess or have inherited and to see it as fluid and dynamic, created, interpreted and negotiated through social interaction. It recommends an examination of the contextual framework of intercultural behaviour and the power relations and inequalities that pervade it to enable readers to understand themselves and the role that they play on the international stage. In its exploration of key concepts in culture and interaction, the book equips students and professionals from varied backgrounds with the tools to understand, discuss and apply them to their own lives. Designed principally as an accessible introduction for non-specialists to explore a wide range of theories and ideas that seek to explain intercultural encounters, the critical analysis provided in this book also offers ample scope for more in-depth exploration by those who wish to deepen their knowledge of the field, making it ideal for facilitating reflection and discussion in study or training contexts.
Become more culturally competent in an increasingly diverse world Recent years have seen dramatic changes to several institutions worldwide. Our increasingly interconnected, digitized, and globalized world presents immense opportunities and unique challenges. Modern businesses and schools interact with individuals and organizations from a diverse range of cultural and national backgrounds--increasing the likelihood for miscommunication, errors in strategy, and unintended consequences in the process. This has also spilled into our daily lives and the way we consume information today. Understanding how to navigate these and other pitfalls requires adaptability, nuanced cross-cultural communication, and effective conflict resolution. Use Your Difference to Make a Difference provides readers with a skills-based, actionable plan that transforms differences into agents of inclusiveness, connection, and mutual understanding. This innovative and timely guide illustrates how to leverage differences to move beyond unconscious biases, manage a culturally-diverse workplace, create an environment for more tolerant schooling environments, more trusted media, communicate across borders, find and retain diverse talent, and bridge the gap between working locally and expanding globally. Expert guidance on a comprehensive range of topics--teamwork, leadership styles, information sharing, delegation, supervision, giving and receiving feedback, coaching and motivation, recruiting, managing suppliers and customers, and more--helps you manage the essential aspects of international relationships and cultural awareness. This valuable resource contains the indispensable knowledge required to: Develop self-awareness needed to be a cross-cultural communicator Develop content, messaging techniques, marketing plans, and business strategies that translate across cultural borders Help your employees to better understand and collaborate with clients and colleagues from different backgrounds Help teachers build safe environments for students to be themselves Strengthen cross-cultural competencies in yourself, your team, and your entire organization Understand the cultural, economic, and political factors surrounding our world Use Your Difference to Make a Difference is a must-have resource for any educator, parent, leader, manager, or team member of an organization that interacts with co-workers and customers from diverse cultural backgrounds.
In this book, Adrian Holliday provides a practical framework to help students analyse intercultural communication. Underpinned by a new grammar of culture developed by Holliday, this book will incorporate examples and activities to enable students and professionals to investigate culture on very new, entirely non-essentialist lines. This book will address key issues in intercultural communication including: the positive contribution of people from diverse cultural backgrounds the politics of Self and Other which promote negative stereotyping the basis for a bottom-up approach to globalization in which Periphery cultural realities can gain voice and ownership Written by a key researcher in the field, this book presents cutting edge research and a framework for analysis which will make it essential reading for upper undergraduate and postgraduate students studying intercultural communication and professionals in the field.
Did you know that, to get a job in Australia, it is important to use the right balance of informal and formal language during the interview? Did you know that student advising in Wu Chinese (spoken around Shanghai) is not a face-threatening activity, contrary to general perceptions about the nature of advice giving? Did you know that the use of minimal eye contact and flat intonation by Japanese speakers is interpreted by native English speakers as a lack of interest and willingness to communicate? Did you know that French and Australian English speakers show a surprising number of similarities in the way they use conversational humour in social visits? Think you know how to address your Italian lecturer or tutor? Think again!These are some of the findings arrived at in this exciting new collection of papers from an array of international scholars who represent different theoretical perspectives, but who all study communicative behaviour across languages and cultures, including English, French, Italian, Japanese, Russian and Wu Chinese. Adopting a comparative or cross-cultural approach, the majority of the contributions draw on authentic examples from a wide range of corpora, including social visits among friends, advising sessions involving recent high school graduates and/or their parents, simulated employment interviews and interactions involving second language learners. Contributions of a pedagogical approach offer practical assistance to the cross-cultural learner through a range of classroom activities. These include: a cross-linguistic comparison of conceptual metaphors; an applied ethnolinguistics framework; and ethnographic critical cultural awareness and reflexivity exercises. All of these activities are designed to equip the learner to study the communicative behaviours and cultural values of the target language. This edited volume is an important contribution to the growing body of work dedicated to better understanding the linguistic and pragmatic aspects of cross-cultural competence required for successful communication across cultural boundaries. It will appeal to readers interested in linguistics, interactional styles and communicative behaviour, cross-cultural pragmatics and intercultural communication.